Submitted Add-on January 18th; still at position 181

I submitted our add-on January 18th, reviewer stated there wasn’t a wide enough audience, so it was rejected. I responded back with supporting information to have app added to the Visible add ons including ones that were created by the reviewer that had 0 users, but was still visible and searchable. Also included information that the previous extensions were approved as visible and searchable. Attached test account information as well as the links to where the extension is available via Chrome Web Store (which I know you don’t take much stock in), but I also included the link to where the extension is available in the Microsoft Web Store. I am also in the final stages of the Safari Extension Gallery. I’m frustrated that it seems that the extension wasn’t even looked into and rejected, I responded with documentation (NO CODE CHANGE) and was pushed to the bottom of the queue. Now, my extension is sitting at position 181 after months. Please assist.

Which extension?
Please provide an AMO link (not developer link) to your extension.

Greetings Erosman,

Thanks for getting back to me so quickly!!

Is this what you’re asking for?

https://addons.mozilla.org/en-US/developers/addon/avatier-web-single-sign-on/versions/2014729

Thank you,
Jessica Wenrich
Technical Support Engineer
www.avatier.comhttp://www.avatier.com/

[cid:image001.png@01D2A2F5.12A81BE0]

4733 Chabot Drive, Ste 201
Pleasanton, CA 94588

+1 925 217-5213 Direct
+1 800 609-8610 Toll Free

Above is the /developers/ link ie your access link to edit you addon entry details, and not the public access link.

Here you go erosman.

https://addons.mozilla.org/en-US/firefox/addon/avatier-web-single-sign-on/versions/?page=1#version-1.23.0.3

Thank you for looking into this.

Thank you. This link would have been better:
https://addons.mozilla.org/en-US/editors/review/avatier-web-single-sign-on

It was rejected by one of the Admin Reviewers (I am not an admin reviewer).
It would be better to contact him.

I click on that link and I get an error. I do really appreciate you reaching out and taking a look. I also did respond in my developer comments back to the reviewer on January 31st, but that’s when I got put back in the bottom of the queue. I checked today and am still in position 181. Based on his response, he barely looked at the extension and just felt that there wasn’t a wide enough audience. I referenced several of his own add-ons that have a very limited audience and 0 users, as well as many others with a limited audience, but they are still searchable/visible. How would I contact him directly? I posted to this forum to hopefully get some traction. I didn’t even change any of the coding. I understand why you feel the Google extensions don’t carry a lot of weight, but we went through the vetting process with Microsoft and were approved for their store, and we are in the final stages of the Safari Extension Gallery. We have thousands of users that would benefit from having this extension available, and being able to offer them (for free), is a win for customers.

I have been unable to find a way to contact Andreas Wagner. Are you able to provide me with a way to reach him as you suggested in your previous reply? Thank you.

You can try the #addon-reviewers IRC channel (irc.mozilla.org).
You can also try emailing amo-admins@mozilla.org.
https://developer.mozilla.org/en-US/Add-ons/AMO/Policy/Contact